FAQ

How does Keyfetch work?
Keyfetch is simple, safe and incredibly effective. We connect our owners who have lost their valuables with the people who find them, via a secure and anonymous chat messaging system. Step 1 – Log into your Keyfetch account and report your item lost. This will notify us that your ID number is no longer in your possession. You may even choose to post a message to the future finder of your valuables via a secure link. Step 2 – Once your personal item has been found, the instructions on the key tag/wallet card or mobile phone sticker will direct the finder to www.keyfetch.co.uk where he/she will enter your unique 16-digit ID number. We automatically notify you that your item has been located. Step 3 – The next step is to put you in touch with the finder. Once the finder has written to you via a secure chat room, we send you another email asking you to reply. You will both receive notifications to ensure each other’s messages are being read. Simply arrange a mutually convenient collection time and place, either face to face or using the professional services of taxis or couriers. For safe recovery tips, please consult Keyfetch collection tips As easy as that, your valuables have been recovered and we make a donation to charity on the finder's behalf*. Because one good deed should be rewarded with another ! *T&C apply
How do I sign up?
You can purchase your Keyfetch subscription online at www.keyfetch.com for just a few pounds per year. Check out the full range of Keyfetch price plans and select the one which makes the most sense for your personal situation.
How do I activate my service?
Activating your Keyfetch service is very simple. After creating an account and validating your purchase, all you need to do is wait to receive your Keyfetch Pack via post (unless you already have one). Once you receive your pack, please login into your Keyfetch account. Under ‘Add ID’, register your unique 16-digit ID number along with your name, mobile and email. If you have purchased more than one Keyfetch Pack, please repeat the same process for each. Your cover will start immediately after registering your ID number.
I just found some keys or a mobile phone with a Keyfetch tag/sticker, what now?
First and foremost, thank you for reaching out to the owner via Keyfetch. Returning lost items has never been made so easy and reliable with the use of basic technology which we are all familiar with. Step 1 - The first thing you need to do is visit www.keyfetch.com and type in the 16-digit ID number shown on the tag/sticker, as well as your email address (which stays hidden at all times). Step 2 - You will then be redirected to a secure chat room where you can send a message to the owner to let him/her know you have their personal item and arrange a mutually convenient pick-up. Step 3 - As soon as we are notified by the owner that he/she has got their item back, we will set aside a small donation to charity on your behalf. Check out our how Keyfetch works page for more information.

*T&C apply.

I just bought a Duo or Family Plan, how do I activate multiple plans on my account?
Each Keyfetch Pack has a unique ID number which will need to be activated individually. You can activate all ID numbers for your Duo or Family Plan by logging into your Keyfetch account and registering the relevant information for each ID number. Remember, there is only one master account holder which all other IDs bought on the same price plan are linked to. You will need to use the master account holder's login details in order to add any extra ID numbers, but individual contact details can be added to each ID number.
How does Keyfetch protect my privacy?
The Keyfetch retrieval system allows our owners to be reunited with their lost valuables while never disclosing any of their personal information to finders. Our website is also protected with the latest encryption technology meaning all your personal and payment details will never be disclosed or shared with any 3rd party, unless relevant to provide our service to our members. Please check our Privacy Policy for more information.
Why would someone return my lost valuables?
We believe in the power of altruism. Today, social responsibility towards one another is no longer optional to help us improve our lives. Through surveys and independent testing of our service, we believe that an overwhelming majority of lost keys (90%) will be returned to their owners, if ever recovered. Because wallets and mobile phones can unfortunately be monetized, the recovery rate will be lower on those items if lost. However, we do believe the vast majority of people will consider returning them promptly, especially if presented with a hassle-free way of doing so.
Do I have to pay a reward for the recovery of my valuables?
No. Our finders are rewarded via the charitable donation we make on their behalves*.

*T&C apply.

How much does the Keyfetch service cost?
In a nutshell, a few pounds per person per year. For a full breakdown of all the Keyfetch coverage plans available to you, please view the Keyfetch price plan page.
Can you guarantee that I will find my personal items in the event I lose them?
While we expect to find most of our members’ belongings, we simply cannot guarantee a successful recovery every time as certain environmental factors are down to luck. We apologize in advance if it happens to you. Please do not hesitate to visit our terms and conditions or contact us to get in touch.
Does Keyfetch work internationally?
Yes, no matter where you are in the world, our online retrieval system allows key finders to contact owners of lost items anonymously and safely through a simple chat system. You can therefore arrange to have your valuables returned anywhere in the world.
What happens if my tag or card is damaged?
In the unlikely event that your key tag or wallet card breaks or is damaged, we will send you a replacement pack along with a new 16-digit ID number. Keyfetch will then cancel your previous 16-digit tag number and you’ll be able to register your new ID number upon receipt. Please visit contact us to report any broken or damaged product (note a small processing fee may apply at management discretion). Subscription renewals do not automatically come with a new pack, unless requested otherwise by members (free of charge).
Am I still protected after my Keyfetch subscription expires?
No, Keyfetch memberships run for 1 year, 3 years or 5 years. We send our members a first reminder 15 days before expiration, a second reminder 3 days before expiration and a final reminder on the actual expiration date. In the event a member decided not to renew but still kept a Keyfetch cover on his personal items, our system would no longer recognize their ID number.
Am I covered if I lose my personal items more than once?
Of course! However, please note that Keyfetch is not obligated to make a donation to charity every time you recover a lost item. Consult the terms and conditions for more information.

*T&C apply.

What happens if I change my email address or mobile number?
Our retrieval system relies on you having up-to-date details registered to your ID number to ensure that you can be notified you when your items are recovered. It is your responsibility to monitor your account and make sure your correct email and mobile phone information is valid.
How many keys can I attach to my key tag?
You can attach as many keys as you like to any one key tag as it protects the entire set it is attached to. In the event you wanted to cover multiple key sets or multiple family members, please check out our Keyfetch Duo and Family Plans which offer multiple Keyfetch Packs at greatly discounted rates.
How does the Keyfetch Referral Programme work?
Love Keyfetch? Why not make a little extra cash referring our service to your friends? The Keyfetch Referral Programme ensures that when you spread the word about us, we reward you handsomely! We have made it as easy as possible to refer your friends either via both email and Facebook/Twitter. So check out the Referrals tab for more details and start earning now! Please note that the Referral Programme is reserved to Keyfetch members and only applies to paid price plan referrals.
I’m interested in becoming a Keyfetch affiliate, how do I sign up?
We offer very attractive commission rates for all of our affiliate partners. To start monetizing your website, blog or newsletter by advertising Keyfetch services, please contact us directly using the online form.
What is the Keyfetch Cup?
From time to time, we may organize an online contest involving a celebrity losing his/her personal items in different cities around the world. These events will be marketed well in advance on our Facebook and Twitter pages.
Is Keyfetch active on social networks?
Absolutely! Our Facebook and Twitter pages are full with great content and giveaways. So join our community now and make sure you don’t miss out !
How secure is the retrieval chat room between owners and finders?
It is as secure as it gets ! First, neither parties see each other's details as the chat is administered by a centralized engine hiding email addresses on both sides. There are simply no electronic ways for finders in possession of your items to find out who they are speaking with during the retrieval process. We do not advise our owners to disclose any information about their identity as they are conversing with finders to organize pick-up. Second, it is clearly stated that all chat conversations are recorded to prevent any unlikely unethical behaviours to occur. Keyfetch will use these recordings if necessary to safeguard the interest of its members against any rare case of ill-intentioned finders.
I have a Keyfetch Pack with a free trial promotional code. How do I activate it ?
Simple, go to Keyfetch and answer YES to the question "Already have a Keyfetch Pack?". On the price plan page, enter the promotional code is the designated box and hit 'Apply'. The free trial option will appear for your selection. NO PAYMENT IS REQUIRED, we will send you a reminder when your free trial period expires.
Do I need to enter my payment details to activate a free trial?
No. We only ask for payment details when you purchase an actual subscription.
Are Keyfetch and Key Fetch the same service?
Yes, Keyfetch and Key Fetch are exactly the same service. To avoid confusion our key tags are branded as Keyfetch tags, but you can also find our service and everything you need to know about it with the term Key Fetch.